Frequently Asked Questions

To remove an item(s) from

your cart, click on the rubbish bin icon to the right of the quantity box or use the

arrows inside the quantity box to increase/decrease the amount of bottles.



To change your address log in to your account and click on ‘My Account’ at the top right hand of the screen. Go on to ‘Update Your Details’ and scroll down to the ‘Your Address’ section. Insert your new address details and click update.

You will get an email from us asking to reactivate your account by clicking on the link.

Lunn Ave Cellar Door and Click & Collect:

OPEN for Click and Collect (no retail store) and our Cellar Door tasting bench, where you can sample and order from our screens for immediate collection.

Tuesday – Friday: 10am – 6.30pm
Saturday 9am – 5.30pm
Monday & Sunday : CLOSED

Public Holidays

We are closed all public holidays.

There are two types of Gift Cards available - Physical & Digital E-Gifts that can be emailed directly to your recipient.

Physical Gift Cards can be purchased in-store only and Digital E-Gifts are available for purchase via our website. Both types of Gift Cards can be redeemed in-store and online also.


To remove yourself from our email database, scroll down to the bottom of any email you receive and click on the unsubscribe link. It will take you to a separate page noting you have successfully been unsubscribed. Please feel free to comment in the feedback box about why you have unsubscribed.

To change your email address log into your account and click on ‘My Account’ at the top right hand corner of the page. Go on to ‘Update Your Details’ and scroll down to the email section. Enter your new email address and click on the update button at the bottom of the page.

You will then receive an email from us to reactivate your account with one simple click.

Click here to reset your password.

In March we have to move payment gateways (secure third party that transacts all cards online complying with bank and security requirements). We have moved to Worldline, a leading NZ provider and recommended to us by ASB, our banking partner.


Unfortunately, we were unaware that Worldline, along with all other payment gateways (other than Windcave who we have moved from), cannot transact ASB True Rewards transactions online. They can only accept them through Eftpos machines in store, as True Rewards cards are effectively an eftpos card. We are an e-Commerce-based business and also transact our Cellar Door sales through our online portal. As a result, we cannot process True Rewards cards.

We have known we needed to move payment gateway providers for some time. ASB have been working on a solution with Worldline to enable online transactions through their gateway for True Rewards. They have not been able to achieve this in time for the changeover date of 1 March, which was an unchangeable cutoff for our move. This is a project they are working on and committed to getting in place, we just do not have a clear timeline yet on when that will happen.

ASB True Rewards is an important part of our business and a service we see as very important for our customers. We are doing all we can to influence a rapid solution. Until this is resolved, we unfortunately will not be able to offer True Rewards as a payment option at Fine Wine Delivery.

Yes, you can! At the checkout, under 'Payment' you can select Farmlands and enter in your card number.
You will receive a 1.5% rebate when you use your Farmlands Card
Your Farmlands exclusive rebate will be applied on your statement

The family have made the decision to sell our Constellation Store. The store will still have a family connection: it has been purchased by Richard Poole, (son of Jeff & Virginia) who has been at Fine Wine Delivery for 21-years and first opened the Constellation Drive store. Richard has a new vision for the store, you will receive a communication from him with the new name of L’alcool for the store. He has retained our wonderful team that you know and love, and they look forward to providing you a localised and excellent service when you shop in their store.

Fine Wine Delivery will be concentrating on providing the best online experience we can focussed on the online service, click and collect and our new Cellar Door at Lunn Ave. As you know we have have introduced several new innovations that customers have told us they really enjoy. Expert Assist is a game-changing tool using clever Artificial Intelligence that helps wine buyers better understand their wine preferences, discover new products to try, and buy accordingly. Another innovation that customers are loving is our 100% personalised ‘Perfect Drop’ Wine Subscriptions along with ‘My Style’ in their account profile, which personalises your wine journey.

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